Q: I not too long ago asked for a refund from Overseas Experience Travel for an air ticket I obtained by them for a Cathay Pacific flight. I had booked a spherical-journey quality economic system ticket from San Francisco to Hong Kong. A consultant from OAT air office suggested this enhance to quality economic system due to the fact Cathay Pacific had a distinctive rate. I compensated OAT an further $1,300 for this enhance.
On the flight from San Francisco to Hong Kong, I was not seated in top quality financial state. The explanation for this motion by Cathay Pacific was a adjust in aircraft. Even at examine-in on the internet, the adjust in seating was not revealed. I was quite upset and stressed around this. I compensated superior revenue to be seated in a seat of my preference for this 12-hour flight.
I have contacted OAT various periods. They continue to keep telling me that it takes time to get a refund from the airways. I think that likely on four months is way as well lengthy of a hold out. I wish a refund from OAT to my account of $650, half of the round-trip ticket. Can you enable me?
— Margaret Carroll, Livermore, California
A: If you experienced a ticket in premium economy, you must have sat in high quality financial state. Cathay Pacific could have been much more proactive about notifying you, and the refund should have been computerized and significantly, considerably a lot quicker.
But an plane transform — or “equipment change,” in airline parlance — is not a bait-and-change. It transpires fairly routinely when a plane isn’t doing work appropriately, or the airline requirements to accommodate additional passengers. Nevertheless, I believe Cathay Pacific may well have alerted you when you checked in and offered other selections, these kinds of as rescheduling you on a flight with top quality economy.
By the way, high quality overall economy is variety of a misnomer. All overall economy class seats should have a minimum amount sum of legroom and facilities, particularly on a 12-hour flight. Premium economic system is a lie, if you ask me. They ought to just call it economic system course and get rid of the tiny seats that you had to endure for 50 percent a working day.
You were suitable to get in touch with Abroad Journey Vacation in creating. It sold you the Cathay Pacific update. And you are also correct that 4 months is way much too very long to hold out. If you’re even now on hold right after a thirty day period, you can escalate your situation in producing to a supervisor. I checklist the names, figures and e-mail for Overseas Experience Travel on my nonprofit advocacy web page at www.elliott.org/enterprise-contacts/grand-circle-travel.
But, eventually, this refund was up to Cathay Pacific. I ought to notice that your trip occurred before COVID-19 — so no pandemic excuses! You could have contacted Cathay Pacific or appealed to a supervisor. I checklist govt contacts for Cathay Pacific on my website, way too, at www.elliott.org/business-contacts/cathay-pacific.
I reached out to Overseas Adventure Travel and Cathay Pacific on your behalf. 5 months soon after you requested a refund, you last but not least received it.
Christopher Elliott’s most up-to-date e-book is “How To Be The World’s Smartest Traveler” (Countrywide Geographic). Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that aids individuals resolve their challenges. Speak to him at elliott.org/support or email@example.com.