Previous 12 months, I booked airline tickets from Prague to Los Angeles via SkyLux, an on the web ticket broker. After Lufthansa canceled my flight at the past minute, a SkyLux agent promised that the firm had refunded my cash, but that I wanted to pay back for a new ticket.
The dollars experienced not been refunded. I paid for two tickets. The second a person, pointless to say, was far more expensive than the to start with. I’ve been contacting and emailing for 9 months inquiring to be refunded, nonetheless absolutely nothing! When I asked for a supervisor, they would not give me anyone else to discuss with aside from the unique reserving agent. Can you support me get a refund? ─ Michelle Alexander, Los Angeles
A: I am sorry that SkyLux failed to refund your ticket as promised. It really is hard to explain the chaos that adopted the COVID-19 pandemic. Airlines canceled flights. Travel organizations tried to rebook the tickets or protected refunds. The predicament still left clients confused and irritated.
9 months is way also very long to wait for a refund, of system. It appears to be as if Lufthansa despatched your refund to SkyLux. But somehow, the dollars didn’t make it to you. Then you contacted the on the web ticket broker, and there was some confusion about who had the money. Ultimately, you made a decision to dispute your costs underneath the Good Credit score Billing Act. SkyLux fought the dispute and won.
So what’s going on in this article? 1st, it appears like the on-line agency and your airline acquired its wires crossed. No one knew who had your cash. For the document, when an airline cancels your flight, you’re owed a total refund in just seven business days. Lufthansa ought to have sent the refund to your agent, and your agent would have forwarded the money to you.